Help Center

Find answers to common questions about ELITE.GAMES raffles, auctions, payments, and more.

Getting Started

Raffles

Auctions

Payments & Wallet

KYC Verification

Prizes & Winnings

Technical Support

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Help Center

Getting Started

What is ELITE.GAMES?

How do I create an account?

Is ELITE.GAMES legal in Nigeria?

What age do I need to be to participate?

How does ELITE.GAMES ensure fairness?

Raffles

How do raffles work on ELITE.GAMES?

How do I buy raffle tickets?

Can I buy multiple tickets for the same raffle?

What happens if a raffle doesn't sell all tickets?

Can I get a refund on my raffle tickets?

How are raffle winners selected?

Auctions

How do auctions work on ELITE.GAMES?

What is a reserve price?

Can I retract my bid?

What happens if I win an auction but don't pay?

Are there any fees for bidding or winning auctions?

Payments & Wallet

What payment methods does ELITE.GAMES accept?

How does the ELITE.GAMES wallet work?

How long do deposits take to reflect in my wallet?

How do I withdraw money from my wallet?

Are there any transaction fees?

Is my payment information secure?

KYC Verification

What is KYC verification and why is it required?

What documents do I need for KYC verification?

How long does KYC verification take?

What happens if my KYC verification is rejected?

Is my personal information safe during KYC verification?

Prizes & Winnings

How do I know if I've won a prize?

How do I claim my prize?

Are there any taxes on my winnings?

Can I transfer my prize to someone else?

What happens to unclaimed prizes?

Do I need to pay anything to receive my prize?

Technical Support

What browsers does ELITE.GAMES support?

Why can't I log into my account?

My transaction failed but money was deducted. What should I do?

How do I update my account information?

Is there a mobile app for ELITE.GAMES?

How do I report a technical problem or bug?

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