Frequently Asked Questions
Quick answers to common questions about ELITE.GAMES. For detailed guides and troubleshooting, visit our Help Center.
How do I buy raffle tickets?
Browse active raffles, select your desired raffle, choose the number of tickets, and complete payment through your wallet balance or direct payment.
What payment methods do you accept?
We accept bank transfers, card payments (Visa/Mastercard), and mobile money through Paystack and Flutterwave.
How are winners selected?
Winners are selected using our provably fair cryptographic system that combines server seeds, public randomness, and draw nonces. All draws are verifiable.
How long does prize delivery take?
Winners receive their prizes within 24 hours. Major cities: 12-18 hours, regional areas: 18-24 hours, nationwide coverage guaranteed.
Do I need to verify my identity?
Yes, KYC verification is required before you can claim prizes. Upload your government-issued ID and proof of address through your dashboard.
What are EGP Rewards?
EGP (ELITE.GAMES Points) are loyalty rewards earned through ticket purchases, raffle wins, and referrals. Redeem for free tickets, discounts, and exclusive raffles.
Can I get a refund?
Ticket purchases are final once the raffle draw begins. Refunds are only available if a raffle is cancelled before the draw.
What happens if I win?
You'll receive instant email and SMS notifications. Complete KYC verification if not done, confirm your delivery address, and your prize will be delivered within 24 hours.
Are the prizes authentic?
100% authentic and brand new. All prizes come with full documentation, warranties, and certificates of authenticity from authorized dealers.
How do I verify a draw?
Visit the Verify Draw page, enter the raffle ID, and check the cryptographic proof including server seed hash, public randomness, and winner calculation.
What are raffle tiers?
Gold tier: ₦20M-₦200M prizes, Silver tier: ₦5M-₦20M prizes, Bronze tier: ₦500K-₦5M prizes. Higher tiers have bigger prizes and longer draw periods.
Can I buy tickets for multiple raffles?
Yes! You can participate in as many active raffles as you want. Your wallet balance can be used across all raffles.
How do subscriptions work?
Subscribe to automatically enter every raffle in a specific tier or category. Your wallet is charged when each new raffle starts.
Is my personal information safe?
Yes, we use bank-level encryption and comply with Nigeria Data Protection Regulation (NDPR) 2019. Your data is never shared with third parties.
How do I contact support?
Email [email protected], use the live chat widget, or visit our comprehensive Help Center for detailed guides and troubleshooting.
Still Have Questions?
Visit our comprehensive Help Center for detailed guides, or contact our support team directly.